Can’t find what you’re looking for? Contact us at
support.us@vessi.com
About Vessi Shoes
How Does The Waterproof Tech Work?How Often Do You Restock?
I’m A Half Size, What Shoe Size Should I Choose?Are Vessi Shoes Non-Slip?Can I Wear A Men’s Size If I Normally Wear Women’s Sizes?
Do You Have Wide Shoe Sizes? What About Narrow Shoe Sizes?
Should I Wear Socks With My Vessis?
What Sock Size Should I Choose?
Are Vessi socks waterproof?Will Vessi Shoes Stretch?Do Vessi Shoes Accommodate Orthotics?What Are The Heel-to-toe Drops For Each Shoe Style?What Are The Stack Heights For Each Shoe Style?Do you sell insoles?How Do I Clean My Vessis?
General Questions
Where Can I Buy Vessi Products?
Accessibility StatementCalifornia Consumer Privacy Act
Is it safe to buy Vessi products from non-Vessi websites?
Do you have a shoe recycling program?
I can’t find the Astoria Backpack, Coastal Hoodie, Courtside Classic sneakers, Kids Weekend or Kids Classic Chelsea. Are they coming back?
Manufacturing
Where Are Vessi Products Made?
Do Vessi Products Contain PFAs?Do Vessi Products Contain Latex?Vessi And Sustainability
Payment & Promos
My Discount Code Isn’t Working – Help!Can I Combine Promotional Offers?
Do You Have A Referral Program?
Do You Offer Any Discounts For Healthcare Workers?
Do You Offer A Special Discount To Students, Teachers And First Responders?
Can I use my discount code, e-gift card and gift certificate in store?
How do I Cancel or Change My Order?
What If I Can’t Cancel My Order?Why did you decide to go cashless?Which cashless payment methods will you accept?What if I only have cash on me? Will you still accept it?
Can I still get a cash refund?
Pre-Orders
What Is A Pre-Order?When Will My Pre Order Ship?When Do I Pay For My Pre Order?
Return & Exchanges
What Is Your Return & Exchange Policy?
In Store Return & Exchange Policy
The Portal Won’t Accept My Order NumberI don’t have access to a printer for my return labelCan I Return Vessi Products Purchased From An Independent Retailer?Can you send me a new order before I return my original order?
When can I expect a refund or more information about my exchange order?What Is Your Warranty Policy?
How Long Will It Take For My Warranty Claim To Be Reviewed?
Black Friday Gift Certificate Fine Print (2025)
What is Checkout+?
Shipping & Tracking
Can I purchase Vessi products online and pick them up from a store?
When Will My Order Ship?How Much Does Shipping Cost?
Where Do You Ship?
Do you ship to PO, APO and FPO addresses?Where Do You Ship From?Do You Offer Expedited Shipping?
How Can I Track The Status Of My Order
- About Vessi Shoes
- General Questions
- Manufacturing
- Payment & Promos
- Pre-Orders
- Return & Exchanges
- Shipping & Tracking